Workflow Management Report and Guide Resources

Workflow Management Resources

Reports and Guides

Evolving Support Structure Best Practice Now and in the Future

Report Four examines how firms are understanding the shift towards a 75% centralized and 25% direct support model, and its impact on cost, efficiency, and client services. Learn how effective support services can set firms apart by meeting client expectations and leveraging a wider talent pool and find out how to leverage data insights to create optimal support structures that adapt to evolving market needs.

(Continued) Lack of Visibility Despite Mandated Return to the Office

Return to the Office. Failing Hybrid Working. Costly Inefficiency. Manual Reporting Constraints. Transforming Visibility for Staff and Clients. Report Three of BigHand’s latest research into legal support services examines how firms are introducing enhanced visibility and automation into the end-to-end workflow process. And why traditional approaches fall short in addressing the core issue and may even exacerbate attrition rates.

Managing Staff Attrition without Compromising Effective Performance

Continuing lawyer and support staff attrition crisis. Retirement time-bomb. Scarcity of skills. Report Two of BigHand’s latest research into legal support services unpacks how firms are evolving their support structures in response to rising staff attrition.

Client Demand is Down, Expectations Up, How are Firms Responding?

Report One ‘Client Demand is Down, Expectations Up, How are Firms Responding?’ looks at the impact of reduced client demand and increased calls for cost-effective service delivery and how law firms are responding to this.

Future Proofing Legal Services Delivery with an Efficient Hybrid Support Structure

This report looks at the current trends for support staff, including responses from over 800 Operations, HR, Support Staff Management and Practice Group Leader roles. Read about the shift to hybrid working, fierce competition for support staff and how reliance on manual task delegation is impacts efficiency.

Guide: How to ensure even work allocation across legal support services

The shift to hybrid working elevated the need for law firms to optimize back-office support team structures and ensure support staff have an even, equitable allocation of tasks in a hybrid environment. Download the guide to see how firms are achieving this, plus common challenges.

Legal Workflow Management Trends for Mid-Size Firms

This follow-up to The Legal Workflow Management Report specifically considers the workflow management trends for UK firms of 100-199 lawyers, and how they can seize their inherent advantages in 2022 and beyond. Read the report to learn more about the impact of the pandemic on staffing numbers, work allocation and support team reorganisation plans, as well as retirement and attrition trends.

The BigHand Tool Kit for SMEs

With all firms facing increasing pressure to do 'more for less', finding more profitable ways of delivering the best service for clients should stay a top priority. We have created a no-nonsense toolkit to achieve operational excellence in your support services, regardless of your firm size.