Workflow Management Report and Guide Resources

Workflow Management Resources

Reports and Guides

(Continued) Lack of Visibility Despite Mandated Return to the Office

In Report Three see how firms are introducing enhanced visibility and automation into the end-to-end workflow process and why traditional approaches fall short in addressing the core issue and may even exacerbate attrition rates.

Managing Staff Attrition without Compromising Effective Performance

Continuing lawyer and support staff attrition crisis. Retirement time-bomb. Scarcity of skills. Report Two of BigHand’s latest research into legal support services unpacks how firms are evolving their support structures in response to rising staff attrition.

Client Demand is Down, Expectations Up, How are Firms Responding?

Report One ‘Client Demand is Down, Expectations Up, How are Firms Responding?’ looks at the impact of reduced client demand and increased calls for cost-effective service delivery and how law firms are responding to this.

Future Proofing Legal Services Delivery with an Efficient Hybrid Support Structure

This report looks at the current trends for support staff, including responses from over 800 Operations, HR, Support Staff Management and Practice Group Leader roles. Read about the shift to hybrid working, fierce competition for support staff and how reliance on manual task delegation is impacts efficiency.

Guide: How to ensure even work allocation across legal support services

The shift to hybrid working elevated the need for law firms to optimize back-office support team structures and ensure support staff have an even, equitable allocation of tasks in a hybrid environment. Download the guide to see how firms are achieving this, plus common challenges.

Safeguarding Law Firm Profitability in a Hybrid Environment with Effective Workflow Management

BigHand partnered with ALPMA to survey 50 senior Operations, HR, Secretarial Services and Practice Group Leader roles, across Australia and New Zealand regarding current workflow trends between lawyers and support staff. The findings give a view into the current legal landscape as firms adapt to more a flexible working model.

The Legal Workflow Management Report

A view into the future for legal support services as hybrid working becomes standard practice: findings from over 900 legal management professionals in the largest ever industry survey of law firm workflow practices. As the world transitions back to a post pandemic operating model, it’s important to understand hybrid working and how it is (and will) affect the entire business. Download the guide for all research findings

COVID-19 Has Changed Law Firm Operations and Management Dramatically

The COVID-19 pandemic catalysed unprecedented change in law firm management and operations. Within weeks, days, or sometimes just hours, law firm employees were forced to shift from their office locations to a fully work from home (WFH) setting. The question is, what happens next?