Workflow Management Report and Guide Resources

Workflow Management Resources

Reports and Guides

The Legal Workflow Management Report

A view into the future for legal support services as hybrid working becomes standard practice: findings from over 900 legal management professionals in the largest ever industry survey of law firm workflow practices. As the world transitions back to a post pandemic operating model, it’s important to understand hybrid working and how it is (and will) affect the entire business. Download the guide for all research findings

COVID-19 Has Changed Law Firm Operations and Management Dramatically

The COVID-19 pandemic catalyzed unprecedented change in law firm management and operations. Within weeks, days, or sometimes just hours, law firm employees were forced to shift from their office locations to a fully work from home (WFH) setting. The question is, what happens next?

Time for change: Managing legal support staffing in a world of increasingly constrained supply and evolving demand

How will firms continue to deliver high-quality support to their attorneys (and ultimately their clients), against the backdrop of increased staff turnover, cost constraints and limited visibility to make informed decisions? To get a deeper understanding of these challenges, BigHand partnered with ALA to conduct The Legal Support Retirement and Staffing Survey. Read what the results have to say...

The Legal Support Staff Survey Report

The lawyer and secretary relationship has been changing for over a decade. To get a deeper understanding of the challenges that support teams are facing, BigHand gathered data from over 800 support staff across the UK, North America and APAC. Download the report to see what the results say.

How Mid Sized Law Firms Are Driving Improved Client Service

In a world of rising fixed fee work, law firms are looking to drive new efficiencies within legal support services and ensure projects are completed in a timely and cost-effective manner. In this whitepaper, we share real-world examples of how mid-sized law firms are using technology to improve back-office processes and offer enhanced client service.

How to Organize and Modernize Your Legal Support Services

Law firms across the globe are under pressure from all fronts; whether it is customer demands, unrelenting drive on costs, requests for price transparency, growing demand for agile working or an increasing need to have operational insight into support costs. Download this guide to learn how to build the future shape of your organized, centralized and modernized legal support services.

Progressive Firms' Use Of Technology To Implement And Optimize Efficient Back Office

Law firms today are facing more pressure and competition than ever before due to a rapid evolution of the legal industry that continues to accelerate. In this whitepaper, we share real-world examples of the changes law firms are making in response to the "operational blind spot" and other back-office inefficiencies. Download the full report to learn more.

The Future of Law Firm Back Office Services and the Operational Blind Spot

For this whitepaper, partnering with Altman Weil, we surveyed senior law firm operations roles to better understand how firms are managing their administrative work, including whether the right work was being done by the right people, at the right levels, and informed by reliable data.