Resource Management Report and Guide Resources

Resource Management Resources

Reports and Guides

Investing in People, Process, and Technology to Transform Resource Management Intelligence

Digital transformation. Maximizing talent retention. DEI commitment. Trusted partners. BigHand’s latest market insights research into legal work allocation and resource management looks at how investment in people, processes and technology to support effective, diverse and equitable resourcing and career development is key to the retention of both clients and lawyers.

Accelerating the Redesign of Support Services to Meet Escalating Client Demand for Cost Effective Legal Services

Explore the challenges faced by law firms in a cost-driven market and how to optimize efficiency and talent in our latest legal report. Discover key insights into falling demand for legal services, workforce changes, and strategies for the future.

Leveraging People, Process and Technology to Accelerate Change

Read Report Five to learn how firms are leveraging people, process, and technology to accelerate change. Uncover why 91% of respondents believe that hybrid working would greatly benefit from better visibility of workloads. Unlock the key methods which law firms are leveraging investment to improve their support staff structures and see how BigHand Workflow Management is helping law firms achieve their long-term goals.

Evolving Support Structure Best Practice Now and in the Future

Report Four examines how firms are understanding the shift towards a 75% centralized and 25% direct support model, and its impact on cost, efficiency, and client services. Learn how effective support services can set firms apart by meeting client expectations and leveraging a wider talent pool and find out how to leverage data insights to create optimal support structures that adapt to evolving market needs.

(Continued) Lack of Visibility Despite Mandated Return to the Office

Return to the Office. Failing Hybrid Working. Costly Inefficiency. Manual Reporting Constraints. Transforming Visibility for Staff and Clients. Report Three examines how firms are introducing enhanced visibility and automation into the end-to-end workflow process. And why traditional approaches fall short in addressing the core issue and may even exacerbate attrition rates.

Managing Staff Attrition without Compromising Effective Performance

Continuing lawyer and support staff attrition crisis. Retirement time-bomb. Scarcity of skills. Report Two of BigHand’s latest research into legal support services unpacks how firms are evolving their support structures in response to rising staff attrition.

Client Demand is Down, Expectations Up, How are Firms Responding?

Report One ‘Client Demand is Down, Expectations Up, How are Firms Responding?’ looks at the impact of reduced client demand and increased calls for cost-effective service delivery and how law firms are responding to this.

Legal Resource Management – The Present and the Future Impact on Law Firms

The latest resourcing trends, from over 800 Operations, HR, Resource Management and Practice Group Leaders in the US and UK. The findings give a view into the strategic and operational challenges law firms are facing as employee expectations are rising, including the hybrid working conflict between firms and employees, how to win the war on talent and creating a more equitable working environment.