In addition to delivering the improvements in resource utilisation, the biggest benefit of BigHand's technology has been Pinsent Masons’ ability to focus on the continuing professional development of our TAs and PAs, ensuring their skillsets are used effectively, improving motivation and job satisfaction.
Because of BigHand, we have been able to convert the secretarial resource into helping with lawyers work, so we’ve increased fee income.
BigHand is at the core of automating what I call our 'interna post apparatus'- it's all about making those arguably mundane but time-consuming tasks seamless.
Over and above dictation, BigHand is a workflow engine on which to build DLA’s business processes, helping us deliver more efficiency and competitiveness.
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