Overview
BigHand Workflow Management is a support services task delegation solution that allows work to be automatically routed to the right support staff at the right cost to the law firm, and monitored through to completion. Output reports can be used by management for visibility of key metrics like work type, volume, capacity and utilization for informed resourcing and productivity decision making.
Schedule a demo or discovery call to learn more:
by applying the right skills to the right task, at the right cost
by avoiding bottlenecks, and submitting accurate work the first time
when the right team members have instant access to the right information
and evenly between different teams and offices.
with real-time law firm workflow visibility and data
about the best service model to future-proof your law firm
Choose a department to see the benefits:
Drive efficient support team output for optimal client and firm value. Automatically delegate tasks to the right resource, and pinpoint areas of process improvement with visibility of key operational data points that create a snapshot of the effectiveness of your support set-up.
Streamline administrative output, support hybrid working and optimize billable hours. Ensure work is delegated to the right skilled resource in any location, at the right cost, and use output reports for informed decision making on the best support service structure and processes to future-proof your firm.
The smarter, safer alternative to shared inboxes. Provide your support teams with one centralized view of administrative tasks. Transparent and easy to implement, with minimal disruption or training requirements, and easy for you to update and manage yourself going forwards.
Optimize billable hours and track support work. Lawyers can quickly and easily assign tasks to the right skilled member of the support team and monitor progress from any location, freeing them up to spend more time on billable work.
Comprehensive forms to suit every type of support task your law firm requires.
Single or multi-step workflows to automatically route tasks to the most cost-effective resource.
A live feed of all support tasks. Sort and filter by work type, assigned user, priority, due date, author, matter and more.
Record high-quality voice notes, add comments or attach files and send for transcription.
Seamlessly convert voice recordings to text, playback and edit.
Submit tasks directly into the appropriate BigHand workflows, via email.
Submit any task from iPhone, iPad or Android.
Attach or insert links to files stored in iManage & NetDocuments to any support task.
Automatic time recording for every task completed by any support team member.
Pull client & matter information into task forms from in-house systems (DMS, PMS, CMS).
Real-time and historical data on backlogs, throughput, service levels and support team effectiveness.
Department and user-level performance data.
We’ve been able to track trends on kinds of tasks being done in certain practice groups and certain locations. From that we’ve been able to pick up what resources are needed in one team versus another.
With the workflow technology in place, we can distribute work evenly to optimize turnaround times and utilize the reports to ensure we are making informed decisions.
We can now see on a daily basis that the right work is going to the right support team, which has been really beneficial.
We are already seeing huge benefits in the way we use our resources; BigHand’s analytics will reveal where we can be more efficient and cost effective.
You get the visibility of your jobs – you can see when the PA has started working on a dictation, that it’s in progress and when it’s done.
By ensuring that we've got the right people doing the right tasks, we've got a more engaged workforce, career path opportunities, and a defined career path structure within the business.
Tasks are also directed to the right team or individual at the point they are created. This is already saving a significant amount time for attorneys and secretarial staff alike.
A: BigHand Workflow Management is a task delegation solution that allows any type of legal support work to be automatically routed to the right support person or team meaning the work is completed at the right level, by a person with the right skills to turn it around in the shortest amount of time, and meaning the work is done at the right cost to the firm. Output reports can be used by management for visibility of key metrics like volumes and types of work submitted by team, capacity and utilisation of support staff, which enables informed resourcing and recruitment decisions.
Workflow Management enables firms to support office, hybrid and flexible working, enhance employee development & retention programmes and accelerate digital transformation strategies, whilst maintaining and increasing profitability across the firm.
A: Workflow Management is used by teams across the legal, healthcare, property and financial services industries to bring visibility to work that was otherwise undercover often in email making it difficult to manage. By having everything in one system increases productivity, decreases turnaround and improves the speed at which work is returned to lawyers, and clients.
Within a law firm:-
A: BigHand offers multiple pricing options based on your specific business requirements. Pricing is based on the number of licenses your firm needs, your desired level of access to our features and how you’d like to configure the solution to best fit your needs. To receive a custom quote, chat to a member of our team here.
A: Every business is unique and will require different features that address the business challenge they are trying to solve. The Workflow Management tier structure ensures that you only pay for the features and functionality you need. View the features included in each tier in the table above, or chat to one of our product experts if you need more help choosing which tier is right for you.
A: BigHand, we pride ourselves on taking the time to listen and understand your requirements. We have a dedicated team of experts with vast industry expertise who’ll create a consultancy package tailored just for you.
We offer a range of consultancy options - from getting the software seamlessly installed and available to users, training to help you get the most out of the software through to helping you maximise success and your return on investment.
A: Yes! We have a dedicated team of software trainers to help get your teams as self-sufficient as possible, as quickly as possible. We also offer flexibility for you to choose what type of training you require and how much of it you need which includes 121 training, online webinars and product training videos giving you flexibility.
A: BigHand Workflow Management is designed with a seamless user experience in mind, meaning it’s easy to get your teams setup and using the software. In addition to any training sessions, you’ll also have 24/7 access to a range of training materials to help individuals across each of your departments harness the full power of the solution.
A: Users can be up and running in as little as 6 weeks, but exact timescales will depend on the scope of your project and your internal environment. For most of our clients, the project lifecycle (from the kick-off meeting to your users being fully onboarded) takes between 6-12 weeks.
A: At BigHand, we do our best to work with clients pre-project to prepare end users for the implementation of new technology and process and align and configure to solution to fit your structure.
Post project, our dedicated customer support team will be on hand for technical questions, and we also have dedicated experts in place, many with extensive sector knowledge, to ensure you adopt the tool in the best way to maximise efficiencies, underpin relevant processes and ultimately drive your project to success helping to achieve wider business objectives.
At BigHand we also have a dedicated Customer Success team. Their responsibilities will include referring back to your original objectives to ensure these are being met, whilst also working closely on communications and messaging types for different users, analysing key usage and adoption data, updating you on key development and ensuring the continued success of the software at your firm.
A: 98% of our customers say they receive outstanding support from BigHand. Our award-winning technical services team provide 24/5 support to every customer via phone, email or our online support portal. Your Account and Solutions Managers are only ever a call away and are committed to ensuring you’re always getting the most from the software.
Read about what our customers are saying here.
A: BigHand aims to be recognised as an organisation adhering to the highest level of Information Security best practice and have implemented a formal Information Security Management System (ISMS). The ISMS is formally managed, controlled, independently audited and certified to IS027001 and Cyber Essentials Plus.
Find out more about how we keep your information secure here.
A: IT resource will be required to help determine the scope of the project based on your environment and to assist with implementation.
A: Below are the roles we typically work with to get a project up and running. Depending on the scope of the project,
some clients will choose to split these responsibilities across multiple stakeholders, while others may appoint one or two individuals to take on multiple roles.
A: Users can be up and running in as little as 6 weeks, but exact implementation times will depend on the scope of your project and your internal environment. For most of our clients, implementation typically takes between 6-12 weeks.
A: Yes! When you start your project, our product experts will work with you to design a bank of Forms and configurable Workflows based on your internal processes. Once setup, it’s easy for you to adapt and add to these as your business requirements change.
A: Our product experts will conduct a thorough assessment of the way you work today and carefully balance that with what you’re looking to achieve and incorporate this into the design of your workflows. This will ensure the right work gets to the right people at the right cost to your business.
A: With Workflow Management, you have access to comprehensive data to help you make informed decisions about resourcing and productivity across your firm:-
A: Yes! You can read case studies from customers of all shapes and sizes here.
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