A Guide to Strategic Leadership and Value Creation

The 2025 Legal COO: Challenges, Opportunities & Priorities

Elevate Your Operational Strategy in 2025

Boost Client Service Delivery with Clear Insights

85% of law firms report that clients demand greater financial transparencyCOOs are revamping operations to provide clients with clear financial data throughout the matter lifecycle, fostering trust and enhancing quality of service. 

Optimize Support Team Performance and Enhance Staff Satisfaction

69% of firms face stagnant or rising support staff attrition, find out more in BigHand's reportRedefining workflows and centralizing support services helps COOs boost productivity while retaining essential talent critical to operational success.

Cultivate Lasting Business Relationships

30% of firms plan to touch base with clients more frequentlyThrough proactive, personalized outreach, COOs can strengthen client bonds and build long-term partnerships that differentiate their firms and drive sustainable growth. 

Increase Efficiency with Legal Technology

Firms leveraging legal tech can earn an additional 32% of client workBy embracing innovative technology, COOs streamline processes and capture new opportunities, ensuring law firms stay competitive in a rapidly evolving market.