Watch below as Eric Wangler and Ben Jennings discuss the impacts of the global pandemic on law firms and administrative support services teams, as well as sharing success stories from DLA Piper and Baker Donelson.

In this interactive session, we talk through the immediate challenge firms are facing of supporting remote or blended working environments, the mid-term challenge of uncertain levels of work by office or practice group, and the long-term challenge of having quantitative data to make informed staffing decisions. We also demonstrate our task delegation and workflow software, BigHand Workflow Management – the tool that’s enabling firms to succeed in today’s evolving and challenging market.