With the rise of agile and home working, having visibility over all administrative work that lawyers are requesting of their support teams is vital to running an efficient support operation. Historically work has been delegated by lawyers in numerous different ways. The BigHand Workflow seeks to capture all of this work in one platform while intelligently routing it to the correct resource. The work can then be shared and managed effectively, enabling support to provide the highest possible service to the lawyers, and in turn to law firm clients, while also ensuring lawyers are not spending time on things they shouldn’t which cannot be billed back to the client.