Law firms across the globe are under pressure from all fronts; whether it is customer demands, unrelenting drive on costs, requests for price transparency, growing demand for nimble service or an increasing need to have operational insight into support costs. While there is no single solution to the collective issues, there is a developing trend when it comes to shaping the future of legal support services that are more organized, centralized and modernized.

The historical "lawyer and legal secretary" relationship has undergone change in many firms, and new systems have been developed to improve efficiency and workflow processes. In this program, we will hear from three law firms that have modernized their legal support service models in a creative ways. We will:

• Review current workflow delegation processes and consider alternatives
• Identify data-driven resources that are available to restructure and improve the traditional support staff model
• Discover how firms can build the future shape of legal support services through position redesigns