Integreon is a certified partner with BigHand for Workflow Management of Document Services.

Integreon, a leading global provider of outsourced legal, document, business and research support, has chosen to implement BigHand Workflow Management as the company's workflow management platform for its document services and administrative outsourcing business. Integreon will utilize the BigHand Workflow Management workflow platform to streamline its service delivery for corporate and law firm clients around the world.

"Law firms and their corporate clients increasingly demand greater predictability of outcomes to ensure the effective control of quality, cost and on-time service delivery," said Al McNee, Global Head, Document Services at Integreon. "Lean, Six Sigma practices are at the core of how we operate and we are constantly looking for ways to improve client service. Integreon's integration of BigHand Workflow Management as a centralized workflow management platform enables us to improve the way we handle intake, management and tracking of client work across all of our global teams and delivery centers."

Integreon's use of BigHand Workflow Management provides increased visibility and consolidated management of client engagements, improving how work is assigned and ensuring more efficient utilization of resources. BigHand's robust project management dashboard offers an unparalleled view of the full scope of work in the queue, enabling Integreon team leaders to better prioritize, adjust and allocate project tasks as needed to ensure work is completed to the client's specifications. Integreon can also seamlessly integrate the platform with law firm and corporate clients who use BigHand Workflow Management to manage their own internal workflow processes.

Eric Wangler, President, BigHand North America Legal added, "BigHand Workflow Management was developed specifically based on feedback from our clients who gained significant value and efficiency by deploying BigHand's Voice Products, but wanted to do more with the technology. BigHand Workflow Management is the culmination of that feedback and combines the robust workflow management capabilities of our Voice products with a configurable input methodology so that virtually any task can be managed effectively within BigHand. As with all BigHand products, we maintain our focus on the ease of use, convenient deployment, and efficiency of operation for the back-office support staff. We are honored that Integreon, which prides itself on delivering exceptional client service, has chosen BigHand Workflow Management as their workflow management platform."

Integreon's document and administrative outsourcing services include:

• Document Processing
• Presentation Services
• Administrative Services
• Transcription
• Proofreading
• Marketing Support
• Secretarial Transformation