Why benefits have you seen from BigHand solutions?
We introduced the template system [BigHand Document Creation] five years ago and dictation six years ago. The benefit of them, for us, is the template system is standardization. Couple of clicks and then the documents on to being created and worked on for dictation. It gives that the ease of dictating on the go with the EA team transcribing when the dictation comes through.
What is the functionality of BigHand like?
It's important, really important. We again, integration is the key word here. We need to have the services integrated for the user experience.
The BigHand ribbon is excellent. It's got all the Net Doc features for opening up documents, saving documents, as well as some Word features. It's one stop shop. It just works for us.
How did you find the rollout of BigHand solutions?
We found the rollout to be smooth and slick. Although we were one of the first companies to integrate BigHand in Net Docs, the BigHand team were excellent in supporting our journey.
What advice do you have for other firms?
If I was moving to BigHand Document Creation, I would probably, from my lessons learned, create a template committee. Bring on key factors in the business stakeholders on the project to ensure that the templates match exactly the requirements going forward.