The Results
Since adopting BigHand Business Intelligence, the firm has experienced a notable shift in efficiency and engagement. “BigHand has given us a sole source of truth by consolidating our data into a warehouse, enabling consistency across all our financial reports. Anything we need, any data that we would like to surface – we know we can find it in the warehouse.”
One of the most significant improvements the firm has observed since implementing BigHand Business Intelligence was the system’s speed. “The performance with BI is much faster than Quantum. Before, partners would have to wait for several minutes for a page to load but now the reports and dashboards load instantly. This improvement has been instrumental in encouraging partners to engage with the data and promoting a commercial mindset,” explains the project specialist.
“We have had such great feedback from the partners on the new reporting capabilities. With BigHand, partners have gained direct access to key metrics which has reduced the need to rely on finance teams for routine data requests,” they continued. This feature has encouraged proactive engagement and improved financial acumen as partners can independently explore revenue trends and client profitability.
The improved engagement is also due in part to the enhanced data visualization. The firm worked closely with the BigHand team to revamp dashboards and include more customizable charts and metrics to make it more appealing to use the solution across the firm. This adaptability also allowed the firm to configure the tool to better suit their needs.
“BigHand has been very collaborative with us. We've worked closely with the team, and they understood all our requirements. The support made the transition and implementation of BigHand Business Intelligence a better experience. Since implementing, we have been able to save more time on reporting so our teams can focus on higher level work that drives business growth. We’re happy to see how the use of BigHand has supported greater financial acumen among our partners as well.”
Conclusion
Empowering partners and fee earners to make more profitable commercial decisions is top of mind for many law firms but without the right tools and training in place, it is harder to meet this goal. By becoming more involved in the financial operations of the firm, partners and fee earners can work more collaboratively with finance teams. With the right tools, firms can provide reliable and easy-to-understand financial data to the right people. As the firm’s journey shows, with BigHand Business Intelligence, it is possible to build financial acumen and create a culture where partners and fee earners are more in tune with the financial viability of their matters.
