Metadata Management Configurable, automated metadata scrubbing tool for Word, Excel and PowerPoint documents

A: Metadata is information stored within a file that includes data designed to help locate the file later. Metadata is added by the system, the application the file was created in, and also by people who work with that file. Some examples of metadata are the file creation date, author name and any reversions or edits made on the document.

The problem with metadata is not knowing what it contains, and then sharing the file with the embedded information with others.

A: BigHand Metadata Management is a legal security tool that allows law firms to cleanse Word, Excel, PowerPoint, PDF, and media files to ensure they do not contain potentially harmful metadata. Users can automate metadata removal, configure varying levels of metadata management, and protect staff from unintentional confidentiality breaches and the business impacts they can cause.

Additionally, we offer email recipient checking and content redaction products to help your users stay secure. When working in Outlook, our tool warns users about accidental disclosure and the sending of emails to unintended recipients by prompting when using Reply All or Forward. For content redaction, we provide an easy search and redaction of sensitive terms in Word and Excel, while maintaining the original native file format.

A: Metadata Management is used by teams across the legal, healthcare, education and government industries to prevent disclosure of unintended information embedded in files. 

Within a law firm:-

• Lawyers & Support Teams can easily cleanse legal documents with automated metadata removal, removing the risk of confidential client or firm information being disclosed. This can be done natively in Word, Excel, PowerPoint and PDF or when sending any of those file types via email
• IT Teams can create specific settings for all staff, by department or even by individual if there are varying requirements – all from a centralized configuration file.

A: BigHand offers multiple pricing options based on your specific business requirements. Pricing is based on the number of licenses your firm needs, and how you’d like to configure the solution to best fit your needs. To receive a custom quote, chat to a member of our team here.

A: We know that every business is unique, which is why we offer two tiers of Metadata Management to ensure that you only pay for the features and functionality you need: Standard and Plus. Chat with one of our product experts if you need more help choosing which tier is right for you.

A: Yes! We have a dedicated team of software trainers to help get your teams as self-sufficient as possible, as quickly as possible. We also offer flexibility for you to choose what type of training you require and how much of it you need.

A: BigHand Metadata Management is designed with a seamless user experience in mind, meaning it’s easy to get your teams’ setup and using the software and immediately reducing risk of sharing information unintentionally. In addition to any training sessions, you’ll receive training materials upon the delivery of the product, as well as have 24/7 access to documentation in our customer portal.

A: Users can be up and running in as little as a few days.

A: At BigHand, we do our best to work with clients pre-project to prepare end users for the implementation of new technology and process. 

Post project, our dedicated customer support team will be on hand for technical queries, and we also have dedicated experts in place, many with extensive sector knowledge, to ensure you adopt the tool in the best way to maximise efficiencies, underpin relevant processes and ultimately drive your project to success helping to achieve wider business objectives.

A: 98% of our customers say they receive outstanding support from BigHand. Our award-winning technical services team provide 24/5 support to every customer via phone, email or our online support portal. Your Account and Solutions Managers are only ever a call away and are committed to ensuring you’re always getting the most from the software.

Read about what our customers are saying here.

A: BigHand aims to be recognised as an organisation adhering to the highest level of Information Security best practice and have implemented a formal Information Security Management System (ISMS). The ISMS is formally managed, controlled, independently audited and certified to IS027001 and Cyber Essentials Plus.​

Find out more about how we keep your information secure here.

A: IT resource will be required to help determine the scope of the project based on your environment and to assist with implementation.

A: Below are the roles we may work with to get a project up and running. Depending on the scope of the project, 

some clients will choose to split these responsibilities across multiple stakeholders, while others may appoint one or two individuals to take on multiple roles. 

• An Internal Project Manager to assist with scheduling resources 
• An IT Lead that can work together with BigHand engineers to ensure a smooth installation 
• A Comms Lead to help with comms around the software roll-out 
• A Subject Matter Expert/BH Administrator to manage and adapt the software, post-project 
• An Internal Trainer to help with onboarding staff and encourage adoption 

A: Users can be up and running in as little as a few days, but exact implementation times will depend on the scope of your project and your internal environment. For the majority of our clients, implementation typically takes between 2-4 weeks.

A: Yes! When you begin testing, our product experts will provide you with an Admin Tool and guides to help with implementing setting changes that match the needs of your users. One-on-one assisted implementation from our experts in configuring your product and applying best practices is available at a cost.

A: With the purchase of assisted implementation, you will be assigned a product specialist to coordinate all of the processes involved. This includes assisting you with technical planning, installation, configuration, testing, and deployment of the Metadata Management tools.

A: Yes! You can read case studies from customers of all shapes and sizes here.