The Legal Support Evolution Webinar Series On Demand

75% of law firms believe client demand will continue to decline over the next 12 months. How is your firm maintaining operational efficiency and meeting client demand in the face of economic challenges?

BigHand’s latest research report, Accelerating the Redesign of Support Services to meet Escalating Client Demand for Cost Effective Legal Services”, reveals the latest trends in client expectations, staff attrition, and hybrid work, how law firms are enhancing support staff function to increase performance and profitability, and offers strategies to achieve more with less in the current economic landscape.

Learn more about BigHand’s latest report and how BigHand can help your law firm in the Legal Support Evolution webinar sessions. View on demand videos below or fill out the form to request a personalized demo.

Meet the Speakers

Ben Jennings

Global Director - Workflow Management, BigHand

Daniel Morrissey

Senior Customer Success Manager , BigHand

Duska Frink

Global Director - Solutions Management, BigHand

Eric Wangler

President, Global Legal Market, BigHand

Rex Balboa

Solutions Manager, BigHand

Tom Chevous

Lead Customer Success Manager, Workflow, BigHand

Review the Webinar Recordings

Invest in the right people, tools, and technology with BigHand Workflow Management

Watch the recording as BigHand's Solutions Manager Rex Balboa uncovers the findings of section 5 of our report and demonstrates how you can accelerate change through BigHand’s Workflow Management technology.

Learn how to automate tasks, streamline collaboration, and gain real-time visibility into project status.
Discover customizable workflow templates tailored to your industry and organization's needs.
Explore advanced reporting and analytics capabilities for data-driven decision-making.

How to win and retain profitable client business through cost-effective service delivery

Watch the recording as BigHand's President and Global Managing Director for People Productivity, Eric Wangler and Solutions Manager, Rex Balboa, reveal the findings of Report One, “Client Demand is Down, Expectations Up, How are Firms Responding?”. The first chapter of the report uncovers the latest trends in:

Client demand
How to leverage efficiency through automation
How firms are safeguarding profitability at the right cost

Recommended for legal finance professionals and operations managers.

Navigating the attrition challenge through an effective, data-driven support structure

In Report Two of, “Accelerating the Redesign of Support Services to meet Escalating Client Demand for Cost Effective Legal Services, we explore the continuing attorney and support staff attrition crisis, and the impact of retirement rates on skilled legal support staff. Watch the recording as BigHand's Commercial Products Director, Ben Jennings, and Customer Success Manager, Tom Chevous discuss proven strategies to:

Navigate recruiting and attrition challenges
Strike a balance between performance and retention
Leverage data to strengthen support staff

How firms are managing the impact of changing hybrid work policies on workload visibility

Customer Success Manager, Tom Chevous, and Global Head of Solutions, Duska Frink, review two global case studies (Hall Payne Lawyers & Woodfines Solicitors) of what firms are experiencing in the current landscape and how they’re addressing the challenges. Watch the recording to:

Gain insights into the underlying factors that have contributed to inefficient work allocation within law firms, transcending the impact of hybrid working
Understand why traditional approaches fall short in addressing the core issue and may even exacerbate attrition rates
Learn how to introduce enhanced visibility and automation into the end-to-end workflow process

Tips and tools to building better support structures for today and tomorrow

BigHand’s Senior Customer Success Manager, Daniel Morrissey leads a panel discussion with law firm leaders on their current support structure policies, how they have evolved, and share strategies for improved efficiency and productivity in the back-office.

Watch the recording as he discusses these key learnings:

Centralized and Direct Support: Understand the shift towards a 75% centralized and 25% direct support model, and its impact on cost, efficiency, and client services.
Competitive Differentiation: Learn how effective support services can set firms apart by meeting client expectations and leveraging a wider talent pool.
Data Insight and Long-Term Goals: Leverage data insights to create optimal support structures that adapt to evolving market needs.

Request a personalized demo above.

In an increasingly competitive and cost driven market, law firms need to optimize efficiency and maximize the value of existing talent. In 2023, the demand for legal services is falling, especially across key sectors, including tech, corporate and bankruptcy practices. With the immediate outlook poor, the pressure on profits has become even more serious. To better support our clients and the wider legal market through these challenges, BigHand gathered a total of 825 responses from law firm leaders, operations teams and support services managers from firms of 50+ lawyers in North America and the UK. The five-part report, covers a range of topics including:

Changes in legal clients, demand and how firms are responding.
Recruitment, retention, reductions and retirement of support teams.
Hybrid working/return to office requirements, obstacles and strategies
Support staff structures – current and future plans
People, process and technology for support

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