A no-nonsense guide to achieving operational excellence in your support services - regardless of your firm size

Operational efficiency is an agenda item spanning well beyond the Top 100, and with all firms facing increasing pressure to do 'more for less', while ensuring remote working is optimal. Finding faster and more profitable ways of delivering the best service for clients should therefore be the top priority to stay ahead. With this in mind, we have created a no-nonsense toolkit for small to medium firms to achieve operational excellence by optimising support teams, and understanding legal workflows and task delegation – without undergoing huge transformational projects.