The shift to hybrid working elevated the need for law firms to optimize back-office support team structures and policies in order to maintain service levels. Law firms must ensure support staff have an even, equitable allocation of tasks in a hybrid environment to avoid peaks and troughs of work interrupting service delivery. Given the escalating cost pressures facing the industry, there is no room for the inefficiency associated with manual delegation of tasks or poor data visibility.

Download the guide to see how firms are ensuring even work allocation across legal support services.