The lawyer and legal secretary relationship has been undergoing significant change over the past decade. While there continues to be many reports on the impact of this evolution on law firms from a business perspective, little research has been done into the way it is effecting legal support staff on a day-to-day basis. To get a better understand of challenges that support staff are facing, and for greater insight into the working experiences of support teams globally, BigHand undertook the global Legal Support Staff Survey.

Join Sandie Craciun, Director at KonSept Services Management Consultancy and Ben Jennings, Commercial Product Director at BigHand as they discuss the survey results including key data trends in the way that attorneys and support teams are working together, how firms are organising their back office support services and areas where improvements can be made for better collaboration across teams.