The ranking criteria, which is one of the most thorough available, uniquely comprises of both an in-depth Employee Trust Survey and an audit into the organisation’s management and HR practices. The award recognises the strength of a businesses’ leadership and the range of innovative, creative and effective HR policies that are in place which in turn creates a successful workplace culture.

Ian Churchill, CEO at BigHand comments: “We are delighted to be named ‘a great place to work’ for the third time. Our culture at BigHand is built around mutual trust and empowering our employees. It’s through investing in our “BigHanders” that we continue to operate as a customer-centric organisation, regularly achieving customer satisfaction scores of 97% and +80 for NPS. Our staff are dedicated to looking after our clients and to delivering real solutions that make a big difference.”

The theme of the awards this year was ‘delivering a great employee experience’. When asked what this means to BigHand, Ian commented, ‘The right employee experience has so many elements; being valued, given opportunity to grow and challenge yourself, being passionate about what you do’.

The involvement and interaction that BigHand employees have with clients continues to be a valuable practice at BigHand. In October 2018, BigHand put together another successful Annual User Conference*, which was attended by over 200 clients and prospects from firms and businesses of all sizes. This event, along with many other events throughout the year, provide staff with the chance to see how BigHand clients are using BigHand technology in their everyday lives, to hear from client guest speakers and see the impact their efforts make. It also provides a great chance for all staff to network with clients during the day and also in a more informal setting into the evening.

BigHand has continued to think of new ways to enhance its offering to employees and has introduced a series of new benefits and schemes in the last 12 months. These include introducing work experience placements as part of a continued commitment to inspire young people to work in the tech sector. Other developments include increasing holiday days for all employees and introducing new peer-to-peer recognition schemes that reinforce the company’s mission and values.

Kim White, Head of HR, comments: “The fact that we have been placed for the third-year running is validation of the commitment we have to creating the kind of culture which attracts and retains the best talent. Despite growing year-on-year we have maintained a strong ‘people’ culture. Our staff have pride in what they do and want to do their best. They say that if you love what you do, you’ll never work a day in your life. That’s what we aspire to achieve!”.