Sarah Keetley, Transformation Lead at NTW comments: “Historically, medical dictations took up to 8 weeks to process. BigHand and our Transcription Team reduced this to same-day turnaround, and our Urgent Care staff currently benefit from a one-hour turnaround target. Patients know now that they will get both clear and timely communications, which in turn has improved safety and reduced out-of-hours risk, not least because our crisis teams have up to date records to work from.”

BigHand statistics at NTW:

• Up to 10,000 dictations processed per month
• Dictation via smartphone used across urgent community services
• Central Transcription Team 24/7

Find out more about how NTW are improving patient safety by releasing time to care:

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