Before this period of change, each MSB fee earner would send work through digital dictation for a legal assistant to manually type up. BigHand Speech Recognition has reduced the length of this process by up to a third, and has been of particular value with the processing of attendance notes and text-heavy documents.

Gareth Scott, IT Support Manager at MSB, says: “BigHand technology is incredible. Fee Earners have been particularly impressed with the level of accuracy achieved on first use, it’s usually up around 99%. The training from BigHand was impressive and catered very much to the needs of our firm.

"Both the authors and legal assistants have seen the benefits straight away.”

The firm’s legal assistants are now working more proactively, with time freed up to get involved in more business-critical matters, and to pursue areas of personal development.

Emma Carey, Head of Family Law at MSB, was the driving force behind the introduction of BigHand Speech Recognition. She explains her reasons for wanting to support this project.

"As Head of Family Law, I knew there were areas where we could be working smarter. I knew the introduction of BigHand Speech Recognition would free up time to enable my team to learn more, do more and for the support team to get more involved in higher-value work. Already we have seen reduced turnaround times, the level of accuracy is very impressive and we as a team are working more efficiently”.
MSB Solicitors are also firm advocates of BigHand Go, as Scott attests.

“The mobility it provides is excellent," he says. "Fee earners are able to dictate using their phones and send straight through to the Legal Assistants or indeed back to themselves as text-ready documents. It saves a lot of time, and means fee earners can be as effective out of the office as they are when in the office.”

The future is bright for MSB Solicitors, having recently moved into new headquarters in St Pauls Square, Liverpool, and with intelligent technology in place, they will continue to investigate in and drive efficiencies within their working practices to ensure a high level of excellence in the service they provide to their customers.