At the outset, the support team were a little wary of the new technology, but the opposite has proven true. We undertook a training programme to upskill them, so their work is now far more varied and more fulfilling.
BigHand provides an up to date picture of progress at any point in time, leading to a more informed relationship with our clients.
BigHand Workflow will further improve our flexible workflow, enabling our team to collaborate and share resources even more, irrespective of office location.
[As a result of BigHand Now] we are seeing a real rise in the number of tasks being automatically routed to TAs via BigHand, from 20% to 40% and 43% month on month.
© 2024 BigHand. All Rights Reserved. Various trademarks held by their respective owners.
