Changes to support services have been occurring for years, with a clear shift towards larger centralized teams and proactive career development, but many believe the pace of support service evolution has not been fast enough, given the rapid shift in employee expectations.

Using data driven insights from our recent report ‘Future Proofing Legal Services Delivery’, and first-hand industry experience, our experts will be exploring how firms are working to create a modern and flexible support service that is fit for purpose.

The discussion will uncover:
- How support staff are embracing hybrid working
- Pressure on support staff recruitment
- Evolving support staff structures