Video Transcript

For all law firms, delivering a first-class client service means making sure your secretarial and support teams are fully optimised.

Yet how can law firms achieve this today when faced with many new challenges like:

• The disaggregation of the traditional legal secretary or PA role
• Offering flexible working and home working for staff
• Driving operational efficiency
• Centralisation of teams or setting up low-cost or shared service centres
• Rationalising firm-wide office space
• Balancing workloads across practice areas or offices

Whatever the size of your firm, at BigHand we know that managing this workflow for your support teams is critical ensuring that work is automatically delegated to the right resource at the right time.

As a customer of BigHand Voice, your firm already uses a workflow delegation platform. And to meet the challenges of new working practices the platform now incorporates all lawyer delegation options.

Tasks can be submitted by a lawyer or on behalf of them by dictation, email, completing a form, by dragging a file onto the system or by mobile. All work is captured in one system and automatically distributed to the right resource.

Workloads, work types and work turnaround analytics are all logged helping you to make informed decisions about the optimum size and structure of your future support arrangement.

To get access to the full workflow solution for your firm, simply convert your current BigHand Voice licenses to full BigHand Workflow. It’s already being used daily by your staff so implementation is quick and easy to access all of the new features and benefits.

With remote working and other pressures here to stay, our clients globally are quickly converting their BigHand platform to include full Workflow.

Why wait? Get in touch now to make the switch.