Firms typically end up blaming the technology for not working, when the blame often lies with the failure to properly define the problem, choose  the right solution and then implement it

Firms typically end up blaming the technology for not working, when the blame often lies with the failure to properly define the problem, choose the right solution and then implement it.

Law firms are constantly under pressure from clients to decrease costs while increasing efficiency. While the volume of work largely has not changed, firms are expected to do the same work with fewer staff and do it better and faster. Simply put—do more with less. To reconcile these seemingly conflicting demands, many law firms turn to technology as a solution.

The problem is that too often, firms focus on the technology itself, when the emphasis should be on the problems the technology is intended to fix. Technology is not a one-size fits-all solution.

When firms invest in technology without clearly defining the challenges they hope to address, they set themselves up to fail. Dissatisfaction becomes inevitable, and firms typically end up blaming the technology for not working. In fact, the blame more likely lies with the failure to properly define the problem, choose the right solution and implement it.

Success, therefore, begins with clearly identifying the problem.