Support Services Resourcing & Talent Management

As we dive into 2025, it’s clear that law firms are navigating a period of significant change. Teams focused on operations, support services, and profitability will face mounting pressure to do more with less while maintaining high performance. The traditional support staff model will continue to face scrutiny, evolving to roles that combine administrative expertise and technology skills to deliver greater value. Profitability will become more granular, shifting from matter-level metrics to evaluating individual contributions.

On the talent front, recruiting and retaining top performers will rely less on compensation and more on creating flexible, purpose-driven cultures that reflect true DEI. Technology will play an increasingly strategic role, with firms leveraging integrated data platforms to drive transparency, predict outcomes, and improve client relationships. Simply put, 2025 will belong to firms that embrace change and adapt to this faster-paced landscape.

In line with these trends, BigHand is uniquely positioned to help firms thrive in this evolving environment. As centralization continues, firms will need intuitive systems to allocate work effectively across changing geographies. Our new rules-based workflows enable firms to assign tasks dynamically, ensuring the right people are working on the right tasks at the right time. Tools like this will be critical, giving firms the data and visibility needed to predict demand, track profitability at a granular level, and optimize team performance. With the push toward further transparency, our integrated data platforms will empower firms to align operational and financial insights, helping teams identify what and who is driving profitability.

By leveraging technology to streamline processes, improve accountability, and enhance decision-making, firms can position themselves for sustainable success.