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BigHand appoints Rob Lancashire to the role of Chief Operating Officer and Ben Mills to Managing Director, EMEA Legal & Professional Services

London, UK, August 25th, 2011 – BigHand, the market leading voice productivity vendor in the global legal and professional services sector has today announced the promotion of Rob Lancashire to the role of Chief Operating Officer and Ben Mills to Managing Director, EMEA Legal & Professional Services division. The appointments reflect the growth and market-leadership that BigHand continues to demonstrate and will further strengthen BigHand’s commitment to the development of innovative productivity enhancing technology and service delivery excellence for customers.

Rob Lancashire, Chief Operating Officer, BigHand, comments:

‘’BigHand has worked hard to retain our voice productivity market-leader status through continued dedication and commitment to delivering value and innovative technology to our customers, but we are not complacent. We continue to push the boundaries of product development and service delivery, working closely with customers to understand how our technology can further improve their productivity and streamline working practices. Through a direct and responsive relationship with our customers, we deliver the very highest levels of service. We care enormously about the experience that each and every user has when they interact with our technology, and ultimately it is the continued improvement of this experience that drives us forward. This new role gives me the opportunity to drive even greater levels of innovation and service as we continue to grow the business.’’

Ben Mills, Managing Director – EMEA Legal & Professional Services, BigHand, comments:

‘’I have worked closely with BigHand customers and particularly those within the UK Legal Top-100 for many years, and as Managing Director of the division, will continue to do so going forward. My focus is to deliver the best possible level of account management to our customers whilst continuing to grow the number of firms benefiting from BigHand technology. We offer innovative products and services that are not available through any other provider, and I am committed to ensuring that we continue to deliver significant and demonstrable benefits to our customers.’’

Jon Ardron, Chief Executive Officer, BigHand, comments:

‘’I have decided to make these two strategically important promotions to reinforce my vision of BigHand as the leading supplier of high quality voice productivity software. I will be looking to Rob to use his substantial operational experience to continue to drive the quality of our products and services across the business and for Ben to use his extensive experience and knowledge in the legal market place to further drive the focus on our legal customers. I have huge confidence that both individuals will deliver in their new roles and congratulate them on these promotions.’’

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